Account & Address Unfreeze Cases

Real-world case files by Delta & Capital's compliance team: resolving cross-border restrictions, legal locks, and address freezes.

May 2026 Resolved
Federal Sync Path Rebuild Fully Outflowed
Federal Secret Service Audit Release: Corporate High-Value BTC Deposit Sources Case
1,034,253 USDT

Executive Summary & Diagnosis

The client, a registered corporation, had its withdrawal capability frozen with a balance of 1,034,253 USDT. The freeze originated from a Federal Secret Service Bureau request, auditing historical high-value BTC deposits. Prior to Delta & Capital's involvement, corporate attorneys had engaged in transactional compliance correspondence with VASP legal handlers for 18 months without success. We structured the case under an EDD audit framework, traced the BTC inflows across deep multi-hop ledgers, excluded counterparty nodes, and delivered a FATF-compliant SOW/SOF package. This aligned the VASP, attorneys, and federal agents, lifting the restrictions.

Case Background & Risk Drivers

A registered corporation's exchange account holding 1,034,253 USDT was subjected to a hard withdrawal freeze originating from a co-investigation request from a U.S. Federal Agency (the Federal Secret Service) auditing the legal ownership and wealth origin (SOW) of historical BTC deposits. Prior to our intervention, corporate attorneys had engaged in standard legal correspondence with VASP compliance handlers for 18 months, which had stalled due to a complete lack of chain forensics.

Forensic Investigations & Compliance Defenses

Delta & Capital audited thousands of UTXO paths to trace the source of the BTC deposits, separating the client's transactions from secondary market risks. We compiled a FATF-compliant SOW/SOF audit package and submitted it to satisfy both the federal agency and VASP managers.

Resolution Results & Key Takeaways

Following corporate clearance, the withdrawal freeze was fully resolved on May 28, 2026, and the 1,034,253 USDT was retrieved. This case demonstrates that corporate compliance audits require comprehensive, technical blockchain forensics combined with matching business records.

Case Profile

Lead Agency Delta & Capital alongside corporate legal partners
Locked Assets 1,034,253.92 USDT
Restriction Type Federal agency hold order targeting historical high-value BTC deposits
Resolution Duration October 15, 2025 (Intake) → May 28, 2026 (Resolved, approx 7 months)

Restriction & Appeal Flow

High-Value BTC Input Federal Hold Issued 18-Month Stagnation Multi-Hop Tracing SOW/SOF Audit Package ✅ 2026-05-28: Restored
💪 Delta Professional Breakthrough: Bypassing Corporate Compliance Deadlocks

Corporate audit limits are hard to clear with legal arguments alone. We reconstructed the complete transfer history across thousands of UTXO paths, separating clean entity flows from external trading hubs. By aligning corporate bank registers with the on-chain paths in a FATF-compliant SOW/SOF report, we unified the VASP legal desk and investigating agents, clearing the 18-month deadlock.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 High-value BTC deposits (e.g. 500 BTC) Complex multi-hop routing, trace path broken HIGH
Hop 2 Federal agency hold request applied Account locked pending audit of specific deposit windows CRITICAL
Hop 3 Uncoordinated response leads to delay 18-month compliance standstill due to lack of forensics HIGH
Hop 4 Forensic audit & business proof Reconstructed paths, matching business logic to clear review INFO
May 2026 Resolved
Sanction Label Good-Faith Defense 100% Released
Federal Investigation Freeze: Resolving Sanctioned Geopolitical Address Label Hold Case
154,492 USDT

Executive Summary & Diagnosis

The client's account was flagged due to historical deposits linked to an internationally sanctioned geopolitical hacking organization. A U.S. Federal criminal investigation order placed the account under "protective lockdown." Prior uncoordinated appeal attempts by a third party had exacerbated the hold, triggering strict internal security review. Delta & Capital compiled a six-dimensional evidence framework, strictly isolation-branding the client as a "good-faith third party" without knowledge or intent regarding the upstream hacker networks, passing deep review to release 154,492 USDT.

Case Background & Risk Drivers

The client's account holding 154,492 USDT was frozen under a U.S. Federal criminal investigation order. Compliance scanning revealed that historical deposits had passive connections to wallets linked with an internationally sanctioned geopolitical hacking organization. Prior uncoordinated customer support tickets filed by the client had created inconsistencies, causing the VASP to suspect active evasion or money laundering.

Forensic Investigations & Compliance Defenses

Delta & Capital immediately implemented a six-dimensional compliance framework. We generated a comprehensive blockchain tracing report proving that the connection to the sanctioned entity was a passive interaction multiple hops upstream, and that the client had no direct contact with the hacking group. Our legal team initiated formal correspondence with both the federal investigating agency and VASP managers, establishing the client's status as a bona fide innocent holder.

Resolution Results & Key Takeaways

Following 9 months of rigorous compliance work and legal defense, the hold was successfully terminated and the 154,492 USDT was recovered on May 21, 2026. This case proves that holdings flagged with high-risk sanctioned group tags require professional tracing reports that isolate the client from upstream risks, rather than standard customer-support communications.

Case Profile

Lead Agency Delta & Capital Forensics & Compliance Team
Locked Assets 154,492 USDT
Restriction Type Deposit linked to sanctioned geopolitical hacker entity (Federal hold order)
Resolution Duration August 2025 (Intake) → May 21, 2026 (Resolved, approx 9 months)

Timeline & Action Milestones

Flagged Input Linkage Federal Seizure applied Prior Unprofessional Appeals Six-Tier Evidence Rebuilt Sanction Risk Isolation ✅ 2026-05-21: Restored
💪 Delta Professional Breakthrough: Bypassing Sanction-Label Escalation Risks

Sanctioned address linkages require high-fidelity trace isolation rather than simple assertions. We designed a compliance defense centering on mapping the fiat transactions and establishing clear causal boundaries. We demonstrated that the client had no knowledge or control over the upstream nodes. Aligning our explanations across both the VASP and the investigating agency desk allowed the compliance managers to clear the sanction flag and restore 154,492 USDT.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 Hacking group laundering nodes interaction Direct/indirect deposit links to sanctioned actors CRITICAL
Hop 2 Federal hold implemented VASP locks withdrawals under state decree CRITICAL
Hop 3 Prior uncoordinated appeals Suspicion raised due to conflicting consumer logs HIGH
Hop 4 Dual-track compliance dialog Six-tier forensics submitted, isolating risk vectors INFO
May 2026 Resolved
Native Lock DDP Clean Audit 144 Hours Released
Reviving 4-Year Dormant Account: 8.39 BTC Native Risk-Control Circuit Breaker Release Case
8.39 BTC

Executive Summary & Diagnosis

The client's account was deactivated in 2022 due to a platform-native risk circuit breaker, locking 8.39 BTC for nearly 4 years. Because the account was in a hard "deactivated" state, standard password resets and support tickets failed to enter processing. Delta & Capital used certified e-signatures to establish legal proxy mapping, bypassed front-line support, and submitted a professional Due Diligence Package (DDP) directly to the compliance division. We proved the pristine state of the assets on-chain, opened a time-boxed withdrawal window, and utilized a structured outflow strategy to clear the funds without triggering secondary automated alarms, completing the recovery in 144 hours.

Case Background & Risk Drivers

A client reactivated a legacy exchange account that had been dormant since 2022. The sudden activity triggered a platform-native risk circuit breaker that deactivated the account, locking 8.39 BTC. Under this deactivated status, all user-facing security recovery interfaces (such as password and 2FA resets) were blocked at the database level. Standard customer support tickets were auto-rejected by scripts, leaving the assets locked for nearly 4 years.

Forensic Investigations & Compliance Defenses

Delta & Capital stepped in, executing a certified Power of Attorney (POA) with the client to secure institutional standing with the VASP's legal and compliance division. We conducted an in-depth UTXO forensic audit of the historical BTC deposits, proving the clean source of the funds and demonstrating no exposure to illicit mixers. We submitted this complete Due Diligence Package (DDP) directly to compliance managers.

Resolution Results & Key Takeaways

Following manual review, VASP compliance approved our package and granted a temporary withdrawal window. Our risk team managed the outflow, pacing transactions to prevent secondary flight alerts and safely withdrawing the 8.39 BTC within 144 hours. This case shows that legacy platform deactivations are resolved through institutional legal proxies and comprehensive, auditable proof packages (DDP) that satisfy senior compliance handlers.

Case Profile

Lead Agency Delta & Capital Forensics & Compliance Division
Locked Assets 8.39168603 BTC (≈ 660,000 USDT)
Restriction Type The client's exchange account was blocked by a dual-jurisdiction hold from judicial authorities in Oceania (New Zealand) and Asia (Hong Kong) after receiving funds passively linked to a commercial fraud scam, freezing 1,220,000 USDT. The core blocker was a "ghost freeze": both judicial authorities initially denied sending formal asset-seizure warrants to the VASP, while the VASP's legal team refused to release the account citing active inter-agency notifications, leaving the client in a jurisdictional deadlock.
Resolution Time April 28, 2026 (Intake) → May 4, 2026 (Unlocked & withdrawn, 144 hours total)

Timeline & Action Milestones

Dormant & Locked 4y 2026-04-28: Takeover Delta & Capital initiated a cross-border legal investigation. Using localized counsel in Oceania and Asia, we identified the specific case officer and traced the original complaining victim. By demonstrating via blockchain forensics that the client was also a victim, we constructed a "victim-to-victim" settlement framework. We negotiated a civil agreement that led to the complainant petitioning both judicial departments to withdraw the account restrictions. UTXO Trace & DDP Submit Structured Outflow Window ✅ 2026-05-04: Restored
💪 Delta Professional Breakthrough: Breaking Systemic Deadlocks

The complexity of native circuit breakers lies in the systemic lockout of standard communication interfaces. We resolved this deadlock by mapping legal credentials directly to VASP compliance handlers, proving the trace history of the BTC was clean, and securing a temporary withdrawal window. In the final phase, our engineers Pace-controlled the outflows to prevent triggering automated fraud blockades, completing the unfreeze in 144 hours.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 Account dormant for long period Historical asset accumulation, security keys outdated MEDIUM
Hop 2 Activation attempts trigger circuit breaker Account hard deactivated, support channels fail CRITICAL
Hop 3 Proxy DDP compliance clearance POA mapping, submitted DDP to clear asset source on-chain INFO
Hop 4 Structured paced outflow control Four-batch frequency-controlled withdrawal to prevent trigger re-freeze INFO
January 2026 Resolved
Dual Judicial Hold Cross-border Counsel Restrictions Lifted
Cross-Border "Ghost Freeze" Breakthrough: Resolving Dual-Jurisdiction Judicial Restrictions Case
1,220,000 USDT

Executive Summary & Diagnosis

The client's account, containing 1.22M USDT, was frozen under a dual-jurisdiction hold from Oceania and Asian judicial departments due to an incoming deposit connected to an external scam. The core blocker was a "ghost freeze": both judicial departments replied to initial lawyer inquiries stating they had no active hold on the account, while the VASP's legal desk refused to lift the lock citing active external instructions. Delta & Capital initiated a multi-jurisdictional verification program. We identified the local case officer in Oceania and the complaining victim. Since both the client and the complainant were victims of the scam, we brokered a "victim-to-victim" settlement, resulting in the complainant petitioning to withdraw the freeze. The unfreeze order was delivered to the VASP, releasing the funds on January 22, 2026.

Case Background & Risk Drivers

The client's exchange account was blocked by a dual-jurisdiction hold from judicial authorities in Oceania (New Zealand) and Asia (Hong Kong) after receiving funds passively linked to a commercial fraud scam, freezing 1,220,000 USDT. The core blocker was a "ghost freeze": both judicial authorities initially denied sending formal asset-seizure warrants to the VASP, while the VASP's legal team refused to release the account citing active inter-agency notifications, leaving the client in a jurisdictional deadlock.

Forensic Investigations & Compliance Defenses

Delta & Capital initiated a cross-border legal investigation. Using localized counsel in Oceania and Asia, we identified the specific handling officer and traced the original complaining victim. By demonstrating via blockchain forensics that the client was also a victim, we constructed a "victim-to-victim" settlement framework. We negotiated a civil agreement that led to the complainant petitioning both judicial departments to withdraw the account restrictions.

Resolution Results & Key Takeaways

Upon receiving formal release orders from both judicial departments, the exchange unblocked the account, recovering the 1.22M USDT on January 22, 2026. This case illustrates that "ghost freezes" cannot be resolved with generic support appeals. Success depends on identifying the true source of the complaint, using localized legal counsel to negotiate settlements, and obtaining formal judicial withdrawals to satisfy the VASP's compliance desk.

Case Profile

Lead Agency Delta & Capital alongside cross-border legal network
Locked Assets 1,220,000 USDT
Restriction Type Dual hold from Oceania and Asian judicial departments (Ghost Freeze)
Resolution Duration October 10, 2025 (Intake) → January 22, 2026 (Resolved, approx 3.5 months)

Timeline & Action Milestones

Dual Hold Triggered Both Forces Deny Hold Local Counsel Identification Victim-to-Victim Settle Freeze Withdrawn ✅ 2026-01-22: Restored
💪 Delta Professional Breakthrough: Bypassing Information Asymmetric Barriers

The core issue in a ghost freeze is the dual asymmetric responses from VASP legal handlers and the local judicial desk. We leveraged our local legal network to locate the complaining party who initiated the block. By re-framing the case as two innocent victims being harmed by an upstream scammer, we brokered a settlement. The complainant then requested the local handling authority to rescind the asset seizure, closing the loop.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 Scam funds flow into account Triggered international judicial warning HIGH
Hop 2 Exchange complies with restrictions Dual-agency hold applied, leading to ghost freeze hold CRITICAL
Hop 3 Cross-border lawyer investigation Located real reporting victim and local unit, initiated negotiations INFO
Hop 4 Civil settlement & petition Complainant withdrew the claim, judicial department sent release letter to VASP INFO
September 2025 Resolved
Judicial Investigation Civil Law System 74 Days Restored
European Prosecutor Investigation Release: Resolving High-Value Account Lock Case
9,600,000 USDT

Executive Summary & Diagnosis

The client's primary account holding 9,600,000 USDT was frozen under an "external agency investigation" indicator. The restrict directive originated from a criminal investigation order issued by a Local European Prosecutor. European civil law systems maintain rigid evidence requirements, and prosecutors routinely ignore informal consumer emails. Delta & Capital designed a formal defense strategy. Using our localized EU partners, we initiated formal written legal dialogue in German, structured our evidence pack to comply with cross-border mutual assistance standards, and successfully obtained a formal case termination and asset release decree (Einstellungsverfügung und Freigabebeschluss). The VASP lifted the restrictions within 74 days.

Case Background & Risk Drivers

A client's exchange account holding 9,600,000 USDT was frozen under an "external agency investigation" mandate. Delta's audit traced the freeze to a criminal mutual-assistance order issued by a Local European Prosecutor's Office. Civil law jurisdictions in Europe operate under highly rigid statutory rules, maintaining a "judicial black box" during investigations where informal customer communications are systematically ignored and VASPs are legally bound to hold assets until a formal release order is served.

Forensic Investigations & Compliance Defenses

Delta & Capital, along with localized European legal counsel, took charge of the case. We reconstructed the entire blockchain history of the incoming funds and mapped the transaction flows using multi-hop KYT forensics, establishing the clean origin of the client's deposits and proving the client had no link to the underlying European case. Local counsel submitted these formal German-language briefs and forensic files directly to the prosecutor, satisfying all evidence requirements.

Resolution Results & Key Takeaways

Following 74 days of active advocacy, the Local European Prosecutor issued a formal case termination and asset release order (Einstellungsverfügung und Freigabebeschluss), which was served directly to the VASP. The entire 9.6M USDT balance was safely restored. This case proves that when dealing with strict European jurisdictions, localized legal representation combined with forensic analysis is the only path to clear complex legal holds.

Case Profile

Lead Agency Delta & Capital alongside European legal partners
Locked Assets ≈ 9,600,280.93 USDT
Judicial Jurisdiction European Local Judicial Authority (Local Prosecutor)
Resolution Time June 20, 2025 (Intake) → September 2, 2025 (Resolved, 74 days total)

Timeline & Action Milestones

2025-06-20: Intake Local European Prosecutor ID German Forensic Pack Dismissal & Release Order Release Order Delivered ✅ 2025-09-02: Restored
💪 Delta Professional Breakthrough: Navigating Strict Civil Law Requirements

The German judicial system enforces strict procedural rules. When handling high-value digital assets (9.6M USDT), informal explanations are ignored, and document errors cause extensive delays. Our breakthrough resulted from localized execution: drafting German-language legal briefs, structuring traceable chain data to align with FATF principles, and satisfying the prosecutor's requirements. This prompted the office to issue a formal Einstellungsverfügung (dismissal) and Freigabebeschluss (release decree), which was served directly to the VASP.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 High-value asset deposit Triggered platform external agency alert HIGH
Hop 2 Prosecutor criminal investigation order State-level seizure order delivered, hard restriction CRITICAL
Hop 3 German compliance presentation Formal legal brief in German & judicial co-investigation clearance INFO
Hop 4 Acquired formal release order Prosecutor issued Freigabebeschluss, served to VASP INFO
March 2025 Resolved
Platform Risk EDD Package Lifting in 7d
7-Day Urgent Release: Double Associated Account Wind-Control Resolution Case
519,754 USDT

Executive Summary & Diagnosis

An active individual holder maintained two accounts (Funding and Spot) holding 519,754 USDT on a major global exchange. Frequent internal transfers and large deposits triggered the exchange's automated AML engine, placing the primary account "under review" and locking withdrawals. Due to identity association, the second account was immediately subjected to a linked hold. Standard support requests yielded only template responses. Delta & Capital intervened by conducting a complete review of both accounts, demonstrating the trace historical contact was a passive interaction, and preparing an Enhanced Due Diligence (EDD) folder showcasing detailed SOW/SOF history. We escalated this package directly to senior compliance managers, resolving all restrictions within 7 days. Our experts paced the subsequent withdrawals to prevent triggering secondary alarms.

Case Background & Risk Drivers

An active trader triggered the automated AML engine of a major VASP due to high-frequency internal transfers and large-volume deposits within a narrow window. The compliance system enforced a linked lockout on the user's Funding and Spot accounts registered under the same identity, freezing 519,754 USDT. Uncoordinated customer support messages filed by the client lacked systematic data support, causing the VASP to put the account into a legacy review queue with no active updates.

Forensic Investigations & Compliance Defenses

Delta & Capital intervened, halting the low-efficiency support tickets. We reconstructed the one-year transaction ledger and wallet mappings for both accounts, generating an auditable transaction history report. We compiled an Enhanced Due Diligence (EDD) and Source of Funds/Wealth (SOF/SOW) declaration that translated blockchain forensic data into compliance-ready language, presenting this pack directly to the senior compliance review team.

Resolution Results & Key Takeaways

All restrictions were successfully resolved in 7 days. During the withdrawal phase, our team executed a paced outflow strategy, transferring the 519,754 USDT in batches to prevent triggering secondary automated flight-control alerts, ensuring a secure recovery. This proves that for platform-native holds, compliance alignment and structured withdrawal pacing are critical.

Case Profile

Lead Agency Delta & Capital Forensics & Compliance Team
Locked Assets 519,754 USDT
Trigger Source Exchange-triggered internal compliance review (no external judicial order)
Resolution Time March 5, 2025 (Intake) → March 12, 2025 (Withdrawn, 7 days total)

Timeline & Action Milestones

Day 1: Intake & Brief Day 2: Diagnosis Day 3-4: Forensics & SOW Day 5: EDD Submission Day 6: Dynamic Follow-up Day 7: Lifted & Paced Output
💪 Delta Professional Breakthrough: AML Compliance Standard Translation

During internal compliance audits, uncoordinated responses trigger additional risk protocols. We systematically translated the account history into audit-ready AML declarations, isolating a flagged historical transaction as a passive third-party interaction. Upon securing the lift order, our outflow specialists implemented a paced, batch-withdrawal procedure over a 3-minute window, successfully withdrawing 519,754 USDT without triggering the platform's secondary high-frequency capital flight rules.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 Multi-route historical large inputs Triggered platform volume & consolidation threshold HIGH
Hop 2 Associated same-ID dual accounts Linked hold applied to associated account HIGH
Hop 3 Compliance verification submit Escalated to senior compliance division with EDD package INFO
Hop 4 Paced withdrawals execution Three batch withdrawals executed to prevent trigger re-freeze INFO
March 2025 Resolved
Long-arm Jurisdiction Evidence Rebuild Fully Unfrozen
U.S. Federal Freeze Letter Resolution & Long-Arm Jurisdiction Unfreeze Case
4.85 BTC (~300,000 USDT)

Executive Summary & Diagnosis

The client purchased BTC through offline OTC cash transactions, unknowingly receiving a small fraction of tainted BTC on-chain. This triggered a U.S. Federal Freeze Letter issued under long-arm jurisdiction, causing the exchange to block the entire account. Under U.S. civil asset forfeiture rules, any trace connection to illicit funds exposes the entire account balance to administrative seizure. Delta & Capital stepped in alongside our U.S. legal partners. We conducted a fine-grained UTXO forensic audit to isolate the trace contamination and reconstruct the chat/transaction history. By filing formal Innocent Owner petitions, we demonstrated the client was a bona fide purchaser, successfully halting the forfeiture proceedings. This prompted the prosecutor's office and court to issue a release decree, restoring full access to the 4.85 BTC after a 7-month legal battle.

Case Background & Risk Drivers

The client executed high-value offline cash OTC transactions to purchase BTC. Due to the complete lack of robust KYC/AML protocols in the private OTC market, the purchased BTC was traced back across multiple hops to a wallet flagged by U.S. federal law enforcement (Tainted BTC). This triggered a U.S. Federal Freeze Letter issued under long-arm jurisdiction, forcing the VASP to lock the entire account. Under U.S. civil asset forfeiture frameworks, the rigid "taint-and-forfeit" principle applies, meaning even a minor passive contamination exposes the entire account balance to permanent administrative seizure.

Forensic Investigations & Compliance Defenses

Delta & Capital collaborated with our U.S. legal partners to execute a high-precision UTXO tracing audit of the client's wallet history. We successfully isolated the minimal fraction of contaminated inflows, compiling a formal forensic flow chart. U.S. counsel then filed formal Innocent Owner petitions with the federal agency and prosecutor's office, reconstructing the complete chat history and transaction context to prove the client acted in good faith as a bona fide purchaser with no prior knowledge of the illicit source.

Resolution Results & Key Takeaways

Following a 7-month legal challenge, the federal prosecutor's office and court issued an official release decree, restoring access to the 4.85 BTC in full. This case underscores the extreme compliance risks of offline OTC cash transactions lacking auditable bank statements. When facing federal long-arm jurisdiction, holders must avoid uncoordinated self-appeals and instead rely on rigorous blockchain forensics and localized legal counsel to secure formal asset releases.

Case Profile

Lead Agency Delta & Capital alongside local U.S. counsel
Locked Assets 4.85 BTC (~300,000 USDT)
Restriction Type U.S. Federal Freeze Letter → Exchange assisted lock (external judicial)
Resolution Duration August 2024 (Intake) → March 2025 (Restored, approx. 7 months)

Timeline & Action Milestones

Cash OTC Taint Federal Freeze applied Facts Rebuilt (2 Weeks) Prosecutor Briefs (1 Month) Court Adjudication ✅ Full Funds Restored
💪 Delta Professional Breakthrough: Cross-Border Judicial Penetration

Standard support communication is ineffective against state-level freezing mandates. Our victory rested on compiling localized legal representation alongside blockchain forensic data. We mapped the multi-hop UTXO paths to prove the passive nature of the deposit and the minimal ratio of taint. Local counsel filed formal Innocent Owner petitions through the judicial, prosecutor, and court layers, resulting in the dismissal of the civil forfeiture action and a direct order to release the funds.

KYT Risk Matrix

Hop Transaction Behavior Risk Signal Risk Level
Hop 1 Offline Cash purchase of BTC (OTC) Lack of bank statement, counterparty not KYC-verified HIGH
Hop 2 Small fractional splitting and mixing Passive inflow of flagged tainted BTC HIGH
Hop 3 Exchange complies with freeze request Federal Freeze Letter received, liquidity blocked CRITICAL
Hop 4 Compliance proxy intervention & legal brief On-chain tracking report + Innocent Owner evidence pack submitted INFO / PROCESS